At Stemedix ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website (https://desk.stemedix.com/), use our services, or communicate with us, including via SMS/text messaging.

1. Information We Collect

We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services. The personal information we collect may include:

Contact Information: Name, email address, phone number, and mailing address.

Medical/Health Inquiries: Basic information you choose to provide regarding your interest in regenerative medicine and stem cell therapy.

Communication Data: Records of your correspondence with us, including text messages and emails.

2. How We Use Your Information

We use the personal information collected to:

Provide, operate, and maintain our website and services.

Respond to your inquiries, schedule consultations, and provide customer support.

Send you important updates, appointment reminders, and administrative information.

Send marketing and promotional communications (only if you have explicitly opted in to receive them).

3. SMS/Text Messaging Policy (A2P 10DLC Compliance)

If you opt-in to receive text messages from Stemedix, we will use your phone number strictly to send you relevant information regarding your inquiries, treatments, appointment reminders, and requested promotional content.

Opt-In: By providing your phone number and checking the consent box on our forms, you agree to receive SMS communications from Stemedix.

Opt-Out: You can cancel the SMS service at any time. Simply text "STOP" to the shortcode or number you received the message from. Upon receiving "STOP," we will send you an SMS reply to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

Help: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at 727-456-8968 or [email protected].

Message and Data Rates: Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies.

4. Third-Party Information Sharing (Crucial Policy)

We strictly protect your personal information. We do not sell, rent, or trade your personal data.

Text Messaging Originator Opt-In Data and Consent:

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will never be shared with any third parties.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

6. Changes to This Privacy Policy

We may update this privacy policy from time to time. The updated version will be indicated by an updated "Effective Date" and the updated version will be effective as soon as it is accessible. We encourage you to review this privacy policy frequently to be informed of how we are protecting your information.

7. Contact Us

If you have questions or comments about this policy, or if you would like to opt out of future communications, you may contact us at:

Stemedix

Email: [email protected]

Phone: 727-456-8968

Address: Bayfront Medical Plaza 601 7th Street S. Suite 565 Saint Petersburg, FL 33701, USA